Frequently Asked Questions

Frequently Asked Questions for Freehold Home and Condominium Unit Enrolments

1. I’m trying to register, but it tells me that my enrolment number can’t be found. What does that mean?

This likely means that we have not yet received details about your home, including your Date of Possession, from your builder. Please contact us by e-mail or by telephone and we will resolve the situation as soon as possible.

2. I’m trying to register, but it tells me that the Date of Possession I’m entering doesn’t match the one in your files.

The Date of Possession we have on file is the one indicated on your Certificate of Completion and Possession. If this date is not allowing you to register, please contact us and we will resolve the situation.

3. I own more than one home. Can I create one MyHome account to manage multiple properties?

MyHome currently does not allow you to manage more than one enrolment from one account. You would need to create a separate MyHome account for every new home you own.

4. Do I have to complete my form and submit it in one session, or can I save it for later?

You are able to save an online form and work on it at a later time.

5. How can I send a copy of my online form to my builder?

You can print out a copy of your form before or after you submit it to Tarion. If you want to e-mail a copy to your builder and have selected e-correspondence, you can forward the e-mail confirmation of your submission, which has a copy of your form attached.

6. Can I attach photos, reports, or other supporting documents to my online form?

Yes, every one of our online forms allows you to include attachments. Keep in mind, however, that the purpose of an attachment is to support an item that you listed, and not to be a list in itself. Please ensure that all of the items contained in your attachments are also listed in the applicable section of the online form.

7. My e-mail address has changed. How can I change it in my MyHome account?

In the Your Profile section of your account, you are able to edit your e-mail address and other contact information. Please remember to save any changes you make.

8. What is a conciliation inspection?

A conciliation inspection is used to determine if the items that have not been resolved from your warranty form are covered by the warranty. You are able to request a conciliation inspection if your builder does not complete repairs or otherwise resolve warranted items by the end of the initial 120 day repair period. For more information about conciliation inspections, watch our video “Your Inspection: Tarion, Your Builder and You.”

9. Who can schedule a conciliation inspection using MyHome?

Homeowners who submitted a 30-Day, Year-End, or Second-Year Form online using MyHome

10. What types of conciliations can I schedule through MyHome?

You can schedule regular conciliations on a 30-Day, Year-End, or Second-Year Form. If you wish to schedule a Seasonal, Special Seasonal, or Major Structural Defect inspection, please contact us

11. How do I schedule my inspection using MyHome

A “Schedule Inspection” link will appear next to your online form during the period when you are able to request a conciliation inspection. Click the link and follow a few quick and easy steps

12. What if I need to change my inspection date and time?

You can re-schedule your inspection using MyHome.

13. Can I cancel my inspection online?

Yes

14. Do I have to pay for the inspection?

There is a deposit of $282.50 that you must provide by credit card in order to schedule your inspection. This deposit is refunded to you if we conduct the inspection and determine that one or more items are covered by the warranty, or if you cancel your inspection with at least 24 hours advance notice.

15. Which credit cards do you accept

You must have a valid American Express, VISA, or MasterCard to schedule a conciliation inspection online.

16. What happens after I schedule my conciliation inspection

You and your builder will receive an inspection summary, which will include a list of the items you identified as being unresolved. Continue to work with your builder until your inspection date to try to resolve these items.

If your question is not answered here please call us at 1-877-982-7466.



Frequently Asked Questions for Common Elements & User Guide for Board Appointed Designate

1. I’m trying to register, but it tells me that my enrolment number can’t be found. What does that mean?

Separate enrolment numbers are assigned for both the individual unit and common elements. Please ensure that you are using the correct enrolment number. If you continue to receive an error message, please contact Tarion by e-mail or by telephone.

2. I’m trying to register, but it tells me that the Warranty Start Date I’m entering doesn’t match the one in your files.

The Warranty Start Date Tarion has on file matches the registration date indicated on your Declaration and Description or Amendment to the Declaration.If this date is not allowing you to register with MyHome, please contact us.

3. Is the MyHome registration process the same for homeowners and Condominium Corporations?

No; the registration process requires a bit more information. To create a MyHome for Common Elements account visit Tarion.com and click "Register forMyHome". Once you select "Register Now" you will be prompted for the enrolment type. Select the condominium corporation designate representativeoption and begin filling out the online applicationAfter you submit your online registration application, you will be required to mail an original Appointment of Designate Form for Condominium Corporation to Tarion. Tarion will then review the application and once approved, provide you with a temporary password to access MyHome.

4. Can more than one condominium project and/or phase be managed from a single MyHome account?

MyHome currently does not allow designates to manage more than one enrolment from a single account. A separate MyHome account must be created for each condominium project and/or phase.

5. My e-mail address has changed. How can I change it in my MyHome account?

In the “Your Profile” section of your account, you are able to edit your e-mail address and other contact information. Please remember to save any changes you make.

6. I have forgotten my User ID and/or Password. How can I retrieve this information?

You can use the “Forgot Your User Id” and “Forgot Your Password” tools located on the MyHome Login page. If you still can’t retrieve your User ID and/or Password, please contact us.

7. Can a conciliation inspection for the common elements be requested through MyHome?

This function is currently not available on MyHome. Conciliation inspections should be requested to Tarion in writing.

8. Can unit defects be reported under the common elements warranty?

Unit defects are not covered under the common elements warranty. Even if a unit concern is identified in the Performance Audit/Statutory Warranty Form, it must be reported to Tarion in writing by the individual unit owner within the unit’s applicable warranty period. Condominium Corporations should refer to Schedule ‘C’ of the Declaration to for confirmation of the boundary between the unit and the common elements.

9. What happens if the original Board Appointed Designate is no longer with the condominium project?

The Condominium Board must notify Tarion that the appointed designate is no longer active, at which point Tarion will deactivate the account until a new designate is appointed. Access to MyHome for that designate will no longer be available.

10. What is the process for providing access to a new designate on MyHome?

The Condominium Board President must inform Tarion in writing of a change in designate for the condominium project. The new designate must complete a new MyHome registration application and submit a new Appointment of Designate Form in order to receive access. A copy of the Appointment of Designate Form for Condominium Corporations is available here.

11. What is Builder Bulletin 49?

Builder Bulletin 49 (BB49) outlines Tarion’s customer service standard for residential condominium common elements warranty claims. BB49 sets out a process for condominium corporations to submit statutory warranty claims for common elements, establishes timelines within which builders must respond to and resolve claims, and describes the role of Tarion in the process.

12. What is a Performance Audit Tracking Summary (PATS)

The Performance Audit Tracking Summary (PATS) is a tool that vendors, owners and Tarion use to track the status and resolution of warranty claims documented in a performance audit. Under Tarion's BB49, a completed PATS is required to be submitted with every performance audit.

13. How can I obtain a soft copy of the Performance Audit Tracking Summary (PATS)?

You may open or save the PATS template by clicking here. If you choose to “open” this document, you may be prompted to add a password. Please click the cancel button twice and the document will open. It is recommended that you select “Save As”, and resave this document to your own desktop for future use. Please be sure to take full advantage of updating your PATS through the CE Performance Audit Tracking Summary (“CE PATS”) available on MyHome.

If your question is not answered here please call us at 1-877-982-7466.